1. Introduction
This Privacy Policy explains how Terratales Media Entertainment Private LIMITED (“Terratales”, “we”, “us” or “our”) collects, uses, shares and protects your personal data when you visit terratalesmedia.world & terratalesmedia.com (the “Site”), use any of our products, services, applications or experiences across our realms (Cinema, Music & Sound, OTT & Streaming, Events & Celebrity, Anime & Manga, Publishing and related offerings), or otherwise interact with us (together, the “Services”).
We are committed to handling your personal data responsibly and in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000 and its rules, and other applicable laws.
By using our Services, you acknowledge that you have read and understood this Policy. Where the law requires your consent, we will ask for it separately.
2. Who we are
The data fiduciary responsible for your personal data is:
- Entity: CHHANDA MANAGEMENT CONSULTANTS PRIVATE LIMITED
- CIN: U93000DL2012PTC229544
- Registered office: 416 SUNEJA TOWER-1, JANAK PURI, DISTRICT CENTER , NEW DELHI, Delhi, India – 110058.
- Email: privacy@terratalesmedia.world
Some of our offerings — for example Akashic Records, our separately branded legal-intelligence venture — may be governed by their own privacy notices. Where that is the case, the notice presented on that product applies to it.
3. The personal data we collect
Information you give us:
- Identity and contact details (name, email address, phone number, postal address).
- Account credentials and profile information where you register.
- Payment and billing details where you make a purchase or subscribe (processed by our payment partners — see Section 6).
- Content you submit (messages, comments, applications, survey responses, event registrations, talent or partnership enquiries).
Information we collect automatically:
- Device and technical data (IP address, browser type, operating system, device identifiers).
- Usage data (pages viewed, content watched or played, time spent, referring URLs).
- Cookies and similar technologies (see Section 8).
Information from third parties:
- Analytics, advertising and social platforms.
- Service providers that help us deliver, secure and improve the Services.
We do not knowingly collect more data than we need for the purposes described below.
4. How and why we use your data
We use your personal data for the following purposes, relying on the legal bases noted:
| Purpose | Legal basis (DPDP Act) |
|---|---|
| Providing, operating and maintaining the Services | Performance of our service to you / consent |
| Creating and managing your account | Performance / consent |
| Processing payments, subscriptions and orders | Performance of a contract |
| Responding to enquiries, support and grievances | Legitimate use / consent |
| Personalising content and recommendations | Consent |
| Sending service communications and, where you opt in, marketing | Consent |
| Analytics, security, fraud prevention and improving the Services | Legitimate use / legal obligation |
| Complying with law and enforcing our terms | Legal obligation |
You may withdraw consent at any time (see Section 9). Withdrawing consent will not affect processing done before withdrawal and may limit some features.
5. Children’s data
Our Services are intended for a general audience. Some of our content (including Anime & Manga offerings) may appeal to younger audiences.
In line with the DPDP Act, where we knowingly process the personal data of a child (under 18 years of age) or a person with a lawful guardian, we will obtain verifiable consent of a parent or lawful guardian, and we will not carry out tracking, behavioural monitoring or targeted advertising directed at children. If you believe a child has provided us personal data without appropriate consent, contact privacy@terratalesmedia.world and we will take steps to delete it.
6. How we share your data
We do not sell your personal data. We share it only as follows:
- Service providers and processors who work on our behalf (hosting, analytics, payment processing, email, customer support, security) under contractual confidentiality and data-protection obligations.
- Within our group and realms, where necessary to provide the Services you request.
- Payment partners ([e.g., Razorpay / payment gateway]) to process transactions; we do not store full card details.
- Legal and regulatory disclosure where required by law, court order, or to protect rights, safety and property.
- Business transfers in connection with a merger, acquisition or restructuring, subject to this Policy.
7. Data retention
We keep personal data only as long as necessary for the purposes set out in this Policy, to comply with legal, tax and regulatory obligations, to resolve disputes, and to enforce our agreements. When data is no longer required, we delete or anonymise it.
8. Cookies and similar technologies
We use cookies and similar technologies to operate the Site, remember your preferences, measure performance and (with consent) personalise content and ads. We use [Google Analytics / other] for analytics. You can manage cookies through our cookie banner where available and through your browser settings. Disabling some cookies may affect functionality. See our [Cookie Policy / this section] for details.
9. Your rights
Subject to applicable law, you have the right to:
- Access a summary of the personal data we process about you.
- Correction, completion and updating of inaccurate or incomplete data.
- Erasure of your personal data, subject to legal retention requirements.
- Withdraw consent at any time.
- Nominate another individual to exercise your rights in the event of death or incapacity.
- Grievance redressal (see Section 12).
To exercise any right, email: privacy@terratalesmedia.world. We may need to verify your identity before acting on a request, and we will respond within the timelines required by law.
10. Data security
We maintain reasonable technical and organisational security practices designed to protect personal data against unauthorised access, alteration, disclosure or destruction, consistent with the DPDP Act and applicable IT rules. No method of transmission or storage is completely secure; in the event of a personal data breach, we will notify the Data Protection Board and affected individuals as required by law.
11. International transfers
We are based in India. Where we transfer personal data outside India (for example, to service providers), we do so in accordance with applicable law and take steps to ensure appropriate protection.
12. Grievance redressal
If you have any complaint or concern about how we handle your personal data, please contact our Grievance Officer:
- Grievance Officer: [Name]
- Email: grievance@terratalesmedia.world
- Address: [Address, India]
We will acknowledge and address grievances within the timelines prescribed under the DPDP Act and the Information Technology Act and its rules.
13. Third-party links
Our Services may link to third-party websites, products or sub-brands. We are not responsible for their privacy practices. Please review their policies before providing personal data.
14. Changes to this Policy
We may update this Policy from time to time. We will post the updated version here with a revised “Last updated” date and, where appropriate, notify you. Continued use of the Services after changes take effect means you accept the revised Policy.
15. Contact us
For any questions about this Policy or your personal data:
CHHANDA MANAGEMENT CONSULTANTS PRIVATE LIMITED
Email: privacy@terratalesmedia.world
Address: 416 SUNEJA TOWER-1, JANAK PURI, DISTRICT CENTER , NEW DELHI, Delhi, India – 110058.